Terms & Conditions

King’s Window Cleaning and Exterior Care.
King’s Window Cleaning and Exterior Care maintains appropriate Public Liability Insurance to protect both our customers and our business in the event of accidental damage or injury arising from our operations.

Our insurance provides cover for:

• Accidental damage to customer property
• Injury to third parties
• Claims arising from our professional cleaning activities

This insurance is held in accordance with industry expectations and is intended to provide reassurance to both residential and commercial clients that our work is properly insured. Proof of insurance can be provided upon request. King’s Window Cleaning and Exterior Care is committed to operating responsibly and professionally, and we take all reasonable steps to minimise risk through safe working practices and appropriate insurance protection.

King’s Window Cleaning and Exterior Care.
This Agreement sets out the terms under which King’s Window Cleaning and Exterior Care (“the Service Provider”) provides services to the Customer.

Details:

• Services The Service Provider agrees to supply window cleaning and/or exterior cleaning services as agreed with the Customer.
• Appointments Service visits will be arranged in advance. The Service Provider reserves the right to reschedule due to weather conditions or unforeseen circumstances.
• Access The Customer agrees to provide safe and reasonable access to the property, including:
  • Unlocked gates
  • Secured pets
  • Clear access to windows and work areas

Health & Safety

The Service Provider will:

• Use safe working methods
• Refuse or stop work if conditions are unsafe
• Comply with relevant health and safety legislation

Pricing and Payment

Prices will be agreed in advance. Payment is due as agreed at the time of booking. Accepted payment methods will be confirmed separately.

Cancellations

Customers are requested to provide reasonable notice if cancelling or changing an appointment.

Service Standard

All work will be carried out with reasonable care and skill. If the Customer is not satisfied, they must notify the Service Provider within 48 hours.

Liability

The Service Provider will take reasonable care when working on the Customer’s property but will not be responsible for:

• Pre-existing damage
• Defects in windows, frames, or seals
• Issues arising from poor maintenance

Data Protection

Personal data will be handled in accordance with the Service Provider’s Privacy Policy.

Termination

Either party may end this agreement with reasonable notice.

Changes

The Service Provider reserves the right to amend these terms. Updated terms will be made available on request or via the website.

King’s Window Cleaning and Exterior Care.
This Commercial Client Agreement (“the Agreement”) sets out the terms and conditions under which King’s Window Cleaning and Exterior Care (“the Service Provider”) provides services to the Client.

Services

The Service Provider agrees to supply professional window cleaning and/or exterior cleaning services to the Client as agreed in writing, including service frequency and scope of work.

Term

This Agreement shall commence on the agreed start date and shall continue until terminated by either party in accordance with this Agreement.

Access and Site Conditions

The Client agrees to:

• Provide safe and reasonable access to all areas requiring cleaning
• Ensure that work areas are free from obstructions
• Inform the Service Provider of any known hazards on site
• Secure pets and ensure staff are aware of scheduled cleaning visits

Health and Safety

The Service Provider shall:

• Carry out work in accordance with relevant health and safety legislation
• Use safe working methods and appropriate equipment
• Cease work if conditions are deemed unsafe

The Client shall:

• Provide any necessary site safety information
• Comply with their own workplace safety responsibilities

Pricing and Payment

Prices shall be agreed in advance and confirmed in writing.
Invoices shall be issued in accordance with the agreed billing cycle.
Payment terms are [14 / 30] days from invoice date unless otherwise agreed in writing.
Late payments may result in suspension of services.

Service Standards

All work shall be carried out with reasonable care and skill in accordance with accepted industry standards.
Any concerns regarding service quality must be raised within 48 hours of the service visit to allow the Service Provider the opportunity to inspect and rectify where appropriate.

Liability

The Service Provider shall take reasonable care while working on the Client’s premises.
The Service Provider shall not be liable for:

• Pre-existing damage
• Defective or poorly maintained surfaces
• Damage resulting from structural defects
• Damage caused by restricted or unsafe access

Insurance

The Service Provider maintains Public Liability Insurance appropriate to the nature of the services provided. Evidence of insurance may be supplied upon request.

Data Protection

Both parties agree to comply with applicable data protection legislation.
Personal data shall be handled in accordance with the Service Provider’s Privacy Policy.

Termination

Either party may terminate this Agreement by providing reasonable written notice.
Immediate termination may occur in the event of:

• Serious breach of this Agreement
• Non-payment
• Unsafe working conditions

Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including severe weather, accidents, or government restrictions.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

King’s Window Cleaning and Exterior Care.
King’s Window Cleaning and Exterior Care is committed to providing a safe and healthy working environment for employees, customers, and members of the public.
We recognise our duty under the Health and Safety at Work etc. Act 1974 and associated regulations to take all reasonably practicable steps to prevent accidents and ill health.

Our Commitments

We will:

• Use safe and suitable equipment for each task
• Ensure work at height is planned and carried out safely
• Maintain equipment in safe working order
• Keep work areas tidy and free from unnecessary hazards
• Review and update safety practices regularly

Working at height

Where working at height is required, we will:

• Use appropriate access equipment (e.g. ladders or water-fed pole systems)
• Avoid unsafe conditions such as high winds or storms
• Ensure ladders are used correctly and only where appropriate
• Never work in conditions that put safety at unreasonable risk

Personal Protective Equipment (PPE)

Where required, suitable PPE will be worn, including:

• Non-slip footwear
• Gloves
• High-visibility clothing (where appropriate)

King’s Window Cleaning and Exterior Care.
We aim to provide a high standard of service at all times. However, if a customer is unhappy with any aspect of our service, we take complaints seriously and view them as an opportunity to improve.

How to Make a Complaint

Complaints can be made by:

• Email: info@kingswindowcleaners.co.uk
• Telephone: 07792253793
• You can use our contact form if you prefer.

Please include:

• Your name and address
• The date of service
• A clear description of the issue

Our process

• Acknowledgement We will acknowledge your complaint within 3 working days.
• nvestigation We will review the details and, where necessary, inspect the work or discuss the issue with you.
• Resolution We aim to provide a response within 14 working days. This may include:
  • A return visit to resolve the issue
  • A partial or full refund where appropriate
  • An explanation of our findings
• Escalation If you are not satisfied with the outcome, you may request a further review.

We are committed to handling complaints fairly, promptly, and professionally.

King’s Window Cleaning and Exterior Care.
Our business is guided by the following values:

• Reliability – We do what we say we will do.
• Respect – We treat every customer and property with care.
• Quality – We take pride in producing consistently high standards of work.
• Honesty – We communicate clearly and price fairly.
• Community – We value our role as a local service provider.

King’s Window Cleaning and Exterior Care.
King’s Window Cleaning and Exterior Care is committed to conducting business with honesty, integrity, and professionalism at all times.

We aim to:

• Provide services in a fair and transparent manner
• Represent our work and pricing truthfully
• Treat customers, their property, and their privacy with respect
• Act responsibly in all business dealings
• Resolve concerns or disputes calmly and fairly

King’s Window Cleaning and Exterior Care.
King’s Window Cleaning and Exterior Care is a genuine, independently operated local business providing professional window cleaning and exterior cleaning services to residential and commercial customers in Plymouth and the surrounding areas.

We operate transparently and responsibly, with a clear commitment to lawful and ethical business practices. Our services are provided on a professional basis, using appropriate equipment and safe working methods, and we take pride in delivering work that meets a consistently high standard.

We are committed to:

• Operating in accordance with relevant UK laws and regulations
• Conducting our business honestly and fairly
• Treating customers and their property with respect
• Providing clear communication regarding services and pricing
• Maintaining accurate business and financial records

Customer trust is fundamental to how we operate. We recognise that inviting a service provider onto your property requires confidence, and we aim to earn that confidence through reliability, professionalism, and accountability.

All personal data provided to us is handled in line with our Data Protection and Privacy Policy. Any concerns or queries regarding our service are taken seriously and addressed promptly and professionally.

King’s Window Cleaning and Exterior Care exists to serve the local community with a dependable, high-quality service and to build long-term relationships based on trust, consistency, and workmanship.

King’s Window Cleaning and Exterior Care.
When working at your property, we commit to the following standards:

• We will always act professionally, politely, and respectfully.
• We will treat your home or business with care, avoiding damage and leaving the area tidy after each visit.
• We will work safely, using appropriate equipment and methods at all times.
• We will communicate clearly about scheduling, access, and any issues that may arise.
• We will respect your privacy and conduct our work discreetly and responsibly.
• We will be honest and transparent in all dealings with customers.

This code of conduct represents how we expect to operate and how we expect to be known within the Plymouth community.